The GR Brand Group respects the privacy of all its interactions through the address www.grbrand.com.br. This Privacy Policy aims to ensure that you, named as “User”, are aware of how GR Brand manages all its information collected.

By registering on the website, the User agrees with the Privacy Policies proposed here. If the User does not comply with the policy described in this documentation, they should not be a User of the website www.grbrand.com.br.

GR Brand reserves the right to change this Privacy Policy at any time, without prior notification, aiming for its constant improvement, with the aim of adapting it to legislative changes and/or those relating to commercial practices. The User is responsible for checking updates frequently. The Policy can be accessed at any time through the address: www.grbrand.com.br/politica-de-privacidade.

DATA COLLECT

With the aim of making the User experience even better, GR Brand can collect some important data to be used in more segmented campaigns.

The registration data provided by the User on our website will be registered and stored in our database in an automated way and without human intervention, so that information that is not necessary to carry out your purchase on the website will not be stored. The use of the CPF is required by law for issuing invoices and shipping purchased goods.

In addition to the data provided, GR Brand Online may capture browsing data through “cookies”. “Cookies” identify the User’s interactions with our website, with the main objective of recognizing the User on the next navigation and using the information in advertising campaigns.

GR Brand identifies the IP (Internet Protocol) address of its users and links them to their registration data to increase their security, as, in the event of fraud, it can provide the same to the police and judicial authorities.

The credit card numbers provided by you will be registered directly in the card administrators’ database, so merchants will not have access to this information. Upon receiving the card details, the administrator will verify the transaction online, at which time it will inform you whether the purchase is approved or not.

Login via social networks

When logging in to the GR Brand website through Social Networks, the User must pay attention to the Privacy Policies when allowing the connection through the Social Networks account. GR Brand will store all permitted information in the same way as registration data.

USE OF INFORMATION

Product recommendation

GR Brand may capture data through “cookies” and history of purchases made with the aim of making product recommendations more relevant through navigation at various points on the GR Brand website and communications through E-mails and Display Network.

We guarantee not to sell information

Under no circumstances will GR Brand sell User data to third parties.

Data sharing

When agreeing to the Privacy Policy, the User can be contacted by email or telephone by our Customer Service Center.

Use of information for relationship with the User

By providing registration data to GR Brand, the User may receive occasional emails with specific offers and news, and may be contacted by telephone by the Telesales team. Both options can be canceled if they are not desired as specified in “Cancellation”. When browsing the website, the User may be impacted by media targeted by display. They may choose to disable the storage of “cookies” as described in this policy if they do not wish to be impacted.

Cancellation

At any time, the User can choose to cancel the sending of marketing emails. Cancellation can be done in the footer of emails, in the profile within My Account or through the customer service team. The deadline is up to 72 (seventy-two) business hours for cancellation to be made after the request.

Tell me when you arrive

When a product is out of stock in a certain number, the User can choose to receive the “Notify Me” message via email or telephone. By providing the data, he authorizes GR Brand to contact him when the item is restocked. When sending the email, there is no guarantee that stock will be available, as the system automatically sends it to everyone who requested notification and a customer can purchase the item before another customer sees the email.

USER SAFETY

GR Brand respects the confidentiality and security of your information, which is why it has an ssl pro sgc security certificate issued by GMO GlobalSign, one of the largest certification authorities in the world. Through him, all information provided by the User on our website is encrypted and kept confidential on secure servers. Cryptography is the name given to the process of encoding information, where information is encoded (scrambled) at the source and decoded at the destination, making it difficult to decipher it during internet traffic.

Still, you should be aware that security measures relating to the internet are not entirely foolproof. All information provided by you on our website will be exclusively used for the purchase, personalization and facilitation procedure.

User Cautions

The User must always remain vigilant to protect their information. We recommend that you do not use easy and obvious passwords and never share your password with third parties. When using the website on public machines, it is always important to make sure that your session on the machine has been closed, that is, the user must log out of their login.

It is very important to always use original software and keep it updated, especially antivirus programs, – to avoid the risk of intrusion into machines.

User system crashes

GR Brand is not responsible for purchases that are not made due to problems caused by a downtime in the User’s navigation network. The premise for making a purchase is to have a successful internet connection.

Payment data protection

For purchases made, the credit card numbers provided by the User will be registered directly in the card administrators’ database, so that merchants will not have access to this information. Upon receiving the card data, the administrator will verify the transaction online, at which time it will inform the User whether the purchase has been approved or not. At no time do we store the card’s security code – neither the GR Brand website nor the banks.